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CRITICAL CONVERSATIONS TRAINING HOW TO

Communicating to Resolve Conflict and Reach Agreement.Communicating to Create Collaboration and Engagement.Communicating to Build Rapport and Create Trust.Asking Effective Questions to probe for facts and provoke for ideas.Making an Apology that touches the heart and convinces the mind.Conducting or participating in an effective Interview for a new job or promotion.Conducting or participating in effective Performance Review sessions.Delivering Criticism without creating confrontation and conflict.Giving Effective Praise that portrays sincerity and generates motivation and enthusiasm.The Talking, Persuading, and Influencing Tools participants learn and practice in this workshop will enable them to achieve decidedly positive results in working with others as they encounter the following TEN difficult communication situations: Participants learn to apply specific Talking Tools to a host of challenging communication encounters of particularly high stakes and sensitivity.

Learn to Apply Powerful Talking Tools to a Host of Challenging Communication Encounters

It empowers participants to turn critical communication situations into opportunity to build trust and achieve results.

It delivers practical examples of what not to do, and what to do, when caught in those worst-of-all-possible-situations that require a higher level of communication competence.

It enables managers and staff to engage in constructive conversations even when criticism, complaint, or other tough encounters are necessary.

It helps participants feel confident to communicate about any tough or sensitive issue.

It provides participants with proven techniques they can use in high-impact situations at work.

The workshop equips participants with invaluable skills and provides them with the following benefits: This unique workshop focuses on the specific application of powerful communication and influencing tools to the most critical, sensitive, and challenging fact-to-face encounters managers and staff are confronted with everyday at work. While participants may become more aware of the importance of good communication, they are left in dire need for specific ways to deal with real, tough, day-to-day communication encounters at work. Most communication training programs offer general information about the communication process, model, and principles. If you have any question, please contact us at Conversations: Turning Confrontations into Collaboration The Monk's Method is part of the "Critical Conversations" workshop. In asking questions, as well as in all other aspects of communication, it's not what you say that counts, but how you say it. I asked him: "Dear Master, Is it alright for me to pray while smoking?" And he said, "But of course my son. When I joined the monastery, I too asked the Head Monk about smoking, but in a slightly different manner.

CRITICAL CONVERSATIONS TRAINING HOW TO

"You didn't know how to ask my dear brother. "I asked him whether it was alright for me to smoke while praying, and he looked at me disapprovingly and said, "Of course not. How come you are able to smoke with no problem? The senior monk smiled and said, "Am I right to assume, my dear brother, that you asked the Head Monk whether it was alright for you to smoke while praying? "Yes," said the junior monk. When I joined the monastery I asked our Head Monk about smoking and his answer was a resounding no. "I'm surprised you're allowed to smoke while walking around and praying here in the monastery my dear brother. Two monks were praying, walking and talking as they do all day long. I labeled this questioning technique, "The Monk's Method." In delivering communication skills training workshops to various groups over the past fifteen years, I came to depend on the following funny story to illustrate how the way people ask a question can determine the answers they get. How to Ask Questions to Get the Results You Want: The Monk's Method